Should you be unhappy in any way we have an open and fair policy towards exchanges and refunds.
OUR RIGHT TO REFUSE YOUR ORDER
we reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. we will not be obliged to offer any additional compensation for disappointment suffered.
Please make sure your measurement and then place the order.If your order is not exact according to measurement that you have selected during order placement and Received an item that doesn’t fit or is not suitable? No problem, our exchanges and returns policies are designed to make that as easy as possible.
The easiest and fastest way to process your exchange is to purchase the replacement items in a new order, then return the unsuitable items for a refund.
Alternatively, you can send them back to us for an exchange and we’ll post out the replacements to you. You can process your exchange via email or WhatsApp. Once we receive your returned items back, we’ll get the replacements sent out normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.
The prices payable for goods that you order are as set out in our website including shipping charges.
All orders are processed in USD at the prices displayed at time of order. .
RIGHT FOR YOU TO CANCEL YOUR ORDER
You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the day after the date you ordered the goods. you do not need to give us any reason for canceling your contract nor will you have to pay any penalty. But If Product dispatched From us then you need to pay the shipping charges of that product which you have cancelled the order.
At King Kilts, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return the product within 30 days from the date of delivery, subject to the following conditions:
1. New Condition: The returned product must be in new and unused condition. It should not show any signs of wear, damage, or alteration.
2. Original Packaging: Please ensure that the product is returned in its original packaging, including all accessories, tags, labels, and any accompanying documentation.
3. Return Initiation: To initiate a return, please contact our customer support team at email@example.com within 15 days of receiving the product. We will guide you through the return process and provide you with a return authorization.
4. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the product reaches us safely. Shipping costs are non-refundable.
5. Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets the return conditions mentioned above. If the product is approved, we will process the refund or exchange.
6. Refund Process: Refunds will be processed using the original payment method used for the purchase. Please allow 3 business days for the refund to reflect in your account, depending on your bank's processing times.
7. Exclusions: Certain products, such as personalized items or items marked as non-returnable, may not be eligible for returns. Please check the product page for any specific return eligibility information.
8. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support immediately. We will arrange for a replacement or refund, as applicable, at no extra cost.
8.1. Product Unboxing Video Requirement for Damaged Returns
We prioritize your satisfaction and strive to provide the best shopping experience possible. To ensure a smooth process for returning damaged products and facilitating replacements, we kindly request your cooperation in a simple step.
Product Unboxing Video:
When you receive a parcel from us and suspect that the product inside may be damaged, we kindly ask that you take a brief video while unboxing the package. This video serves as a valuable piece of evidence that the product was received in a damaged condition, which enables us to process your return and replacement request swiftly and efficiently.
Why the Unboxing Video Matters:
While we do our best to ensure that products are carefully packaged, external factors in the shipping process can sometimes lead to unexpected damage. Your unboxing video provides us with clear visual evidence of the product's condition upon arrival, ensuring a fair and hassle-free resolution.
How to Create the Unboxing Video:
Position your camera or smartphone in a stable position to capture the unboxing process clearly.
Begin recording before you open the package.
Document the exterior of the package, showcasing any visible damage.
Open the package while keeping the camera focused on the product's condition.
If you notice any damage to the product, please ensure it is clearly visible in the video.
If possible, briefly narrate the damage for further clarity.
Sharing the Video:
After creating the unboxing video, please email it to firstname.lastname@example.org. This video will assist us in processing your return and replacement request promptly.
We understand that unexpected issues can arise, and we are here to support you every step of the way. Your cooperation with this simple request will help us provide you with the best possible service.
9. Return Shipping: Customers are responsible for covering the costs associated with return shipping. This includes the shipping fees incurred when sending the product back to King Kilts. We recommend using a trackable shipping method to ensure the safe return of the product. Please note that return shipping costs are non-refundable.
10. Restocking Fee: In some cases, a restocking fee may apply to returned products. The restocking fee is intended to cover the costs associated with processing the return, inspecting and restocking the product, and potentially handling any depreciation in the product's value due to its return. Restocking fees, if applicable, will be deducted from the refund amount. Restocking fee will be 30% of the product price.
11.Return Shipping Costs: In instances where a return is initiated due to incorrect or wrong product selection, such as purchasing the wrong item, sizing issues, or a change of preference, customers are responsible for covering the actual costs of return shipping. This includes the shipping fees incurred when returning the product to King Kilts. We recommend opting for a trackable shipping method to ensure the secure return of the product. Please be aware that return shipping costs are non-refundable.
10. Return Address: Please ship the return to the following address:
Kacha emnabad road subhanwala gala siddique colony
Gujranwala , Punjab 50250
10. Contact Us: If you have any questions or need assistance with the return process, feel free to reach out to our customer support team at email@example.com or WhatsApp Us at :